Order Support
At Slideup, we want your shopping experience to be seamless and worry-free. If you ever face any issues with your order, we’re here to help.
📦 Order Tracking
Once your order has been placed, you will receive a confirmation email with your order details. A shipping confirmation with tracking information will be sent as soon as your package is dispatched.
If you haven’t received your confirmation email, please check your spam/junk folder or reach out to us.
🚚 Shipping & Delivery
- Standard and Express delivery options are available.
- Same-day dispatch for orders placed before 2 PM (AEST).
- Delivery timelines may vary depending on your location and chosen shipping method.
🔄 Returns & Exchanges
We want you to love your purchase. If for any reason you’re not satisfied:
- Returns are accepted within 30 days of delivery.
- Items must be unused, with original packaging and tags intact.
- To initiate a return or exchange, contact us at contact@slideup.com.au with your order number.
🛠 Warranty & Quality
All our products come with a 12-month warranty covering manufacturing defects.
Please note: natural variations in leather are part of the product’s unique beauty and not considered defects.
🤝 Need Help?
For any questions regarding your order, delivery, returns, or product care, our support team is ready to assist you.
📧 Email: contact@slideup.com.aub
📍 Based in Melbourne, Australia
